Two Case Studies on RFID Initiatives: Testing the Impact of IT Infrastructure Integration and Supply Chain Process Integration

This paper features the results of an empirical online survey focusing on radio frequency identification initiatives and the revalidation of these results using brief case studies on Charles Voegele and Vail Resorts. The empirical study investigates the ability of information technology (IT) infrastructure integration and supply chain process integration to moderate the relationships between the importance of the perceived seven adoption attributes and system deployment outcomes, operational efficiency and market knowledge creation in radio frequency identification (RFID)-enabled supply chains. Using the online survey method, data was collected from members of the Council of Supply Chain Management Professionals in North America. The moderated regression procedure suggested by Aguinis (2004) was applied. The three adoption attributes, relative advantage, results, and images turned out to be the most important attributes in these RFID systems. Indeed, both IT infrastructure integration and supply chain process integration moderate the relationships between these three adoption attributes and the RFID system outcomes.